Delivery Information

The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order within and no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by KITEWILD.

For each order placed on the website kitewild.com, KITEWILD issues an invoice for the shipped goods. The sales invoice will be sent to the CUSTOMER by e-mail. After the invoice has been issued, no changes may be made to the data indicated therein.

If a customer wishes to receive a tax invoice for their company, they must register on the website kitewild.com using the specific form called COMPANIES WITH VAT NUMBER.

KITEWILD will make sales to CUSTOMERS throughout Italy and Europe. Likewise, sales and shipments will NOT be made

outside the European territory.

Sales and shipments are NOT made to SWITZERLAND.

Pick-up at Pick Up points

Customers may collect products at one of the KITEWILD pick-up points upon request. After the order, the products will be sent to the chosen pick-up point and customers will be notified of the availability of the products for collection.

It is the customers' responsibility to collect the goods within 10 days from the notification of product availability for collection.

WARNING: In the case of requests to collect rigid SUP boards at one of the KITEWILD Pick Up points, from the moment of the order customers will no longer be able to withdraw from their purchase; the product will immediately become their property and they must collect it within 5 days from the notification of availability at the Pick Up point they have chosen.

Article 7 of our Terms and Conditions does not apply to these specific cases; therefore, no refunds or cancellations are provided.